****Requires Administrative Rights****
It is not uncommon from time to time that a user will need their MFA status reset. This is a very easy process.
1. Log into the system and navigate from the Left Hand menu to Admin > Users.
2. Navigate to the user you wish to update MFA.
3. Click on Manage 2FA
4. Reset the 2 FA settings to False for Enable Two Factor Authentication (2FA) and None Choose type of 2FA (Two Factor Authentication).
5. The user will then be prompted to reset 2FA on next login (if the organization is leveraging the force 2FA Policy) or can reset it after login from their profile (Navigate to your name in the upper right hand corner of the application and choosing Update 2FA/MFA.
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