Two fields can house your operating system, depending on how information flows from your RMM when using ConnectWise Manage. The two fields are as follows:
  1. OS info
  2. OS type
You can choose the option that aligns with how your configurations present the operating system to ensure the operating systems are captured in the vCIO Toolbox, Assets module.

1. You can set this in the option in the integration by navigating within the QBR or GRC module to Integrations > ConnectWise Sync in the left-hand menu.



2. Then select the ConnectWise Operating System Mapping (Optional) and click Select.



3. Then choose the option that aligns to where your operating system record is being placed with the ConnectWise Manage configuration.


If you have any questions regarding this Help Desk article, please reach out to support@VCIOtoolbox.com.